The senior living sector is currently under significant strain. As noted in a recent McKnights article: “Labor costs and federal scrutiny create distress in senior living and care,” leading to increased financial pressure on many operators. Amid this backdrop, Kingston Bay, a senior living community in California and a proud member of the Agemark family, embarked on a journey to address these challenges head-on.
In the complex and ever-evolving world of senior living, effective labor management is crucial to maintaining high-quality care while ensuring day-to-day operational efficiency. However, achieving this balance is a challenge, particularly when faced with the difficulty of aligning staffing levels with the dynamic needs of residents. By leveraging Sage’s cutting-edge technology and data-driven insights, Kingston Bay transformed their labor management practices, leading to remarkable improvements in productivity, staff satisfaction, and resident care quality.
But what exactly did Kingston Bay do to achieve such impressive results? And how can other senior living communities replicate their success?
Kingston Bay was grappling with several labor management challenges, including inefficiencies in staffing, rising labor costs, and difficulty in matching staff skills to resident needs. These issues were affecting both the community’s bottom line and the quality of care provided to residents. The pressure to reduce costs while maintaining high care standards is a common dilemma in the industry; many communities face similar struggles as they navigate these turbulent times.
To tackle these challenges, Kingston Bay partnered with Sage, an industry leader in senior living operations management. With Sage’s innovative software, Kingston Bay gained access to real-time data and actionable insights that enabled them to make informed decisions about staffing, shift optimization, and resource allocation.
This data-driven approach allowed Kingston Bay to align staffing levels more closely with resident needs, reduce unnecessary labor costs, and create a more engaged and satisfied workforce. Their success is a testament to the power of technology in overcoming the labor challenges faced by senior living communities. As the industry continues to evolve, the integration of data-driven solutions is becoming increasingly essential for those looking to stay competitive and efficient.
The impact of this partnership was profound. Kingston Bay saw a significant transformation in its labor management practices, starting with a boost in staff engagement from 25% to 82% in under 1 year! This increase in engagement not only raised team morale and productivity but also played a crucial role in improving resident care quality.
In addition to the staff engagement improvements, Kingston Bay saw meaningful financial gains. The community realized $50 Per Resident Per Month (PRPM) in savings through optimized staffing practices within the first year. This cost reduction directly resulted from better-aligning staff schedules with resident needs, which reduced unnecessary labor costs without compromising the standard of care.
These outcomes demonstrate the power of a data-driven approach to labor management, particularly in a challenging industry like senior living. Kingston Bay leveraged technology to drive efficiency, reduce costs, and enhance the quality of care for residents. As the industry continues to evolve, integrating such solutions will be key for communities aiming to remain competitive and effective.
This blog post only scratches the surface of Kingston Bay’s journey. For a deeper dive into the specific strategies and tools they used, the measurable outcomes they achieved, and the lessons learned along the way, we invite you to download the full case study.
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Don’t miss this opportunity to learn from one of the industry’s top success stories! Download the case study today and take the first step toward transforming your community’s labor management practices.
